What it is
Built with a multi-branch mobile-phone repair chain in Zambia: intake a device, print the job card, assign a technician, consume parts from stock, collect payment in two currencies and tell the customer when it is ready.
What you get
- Job card with device, fault, accessories received and customer signature
- Status follows the assigned technician: new, in progress, delayed, completed, delivered
- Parts issued against the job from branch stock with automatic costing
- Customer requisition: a branch requests an out-of-stock part, the warehouse clears it
- Dual-currency tills (USD and local) with carrying-rate transfers and FX gain/loss
- Repair, retail sales and purchases in one ledger, one aging, per branch
- Company-level module subscription: repair-only, shop-only or both
Screens from live systems
Paper job cards, a generic POS, or repair software
| What you need | Paper or spreadsheets | Generic retail POS | Sense Softech Repair Center |
|---|---|---|---|
| Job card with fault, accessories and signature | On paper, easily lost | No | Yes, printed and stored |
| Technician assignment and live status | No | No | Yes, new to delivered |
| Parts issued to a job reduce stock | No | As a sale, not a repair | Yes, with costing |
| Repair and retail in one ledger | No | Retail only | Yes, per branch |
| Branch requests parts from the warehouse | Phone calls | No | Yes, tracked both sides |
Who it suits
How the engagement runs
- Branch and technician setup
- Parts catalogue import
- Job card and receipt templates
- Owner and branch-manager dashboards
Frequently asked questions
What software do mobile repair shops use to track job cards?
Sense Softech Repair Center software tracks each device from intake to hand-back: a printed job card with the fault and accessories received, the assigned technician, status from new to delivered, parts issued from stock with automatic costing, and payment. It runs at a multi-branch phone repair chain in Zambia.
Can one system handle both repairs and retail sales?
Yes. Repairs, counter sales and purchases share one stock ledger and one set of accounts per branch, so a part used on a repair and a phone sold at the counter come out of the same inventory. A company can switch on repair only, shop only, or both.
How do branches get parts that are out of stock?
A branch raises a customer requisition for the missing part, the central warehouse sees the request and clears it, and the stock transfer is recorded on both sides. Nothing depends on phone calls or a notebook.
What does the repair center software track?
Every device from intake to hand-back: the job card, fault, accessories received, assigned technician, status, parts issued from stock, payments and customer notification.
Can it run alongside our retail shop?
Yes. Repair, retail sales and purchases share one stock ledger and one set of accounts per branch. A company can subscribe to repair only, shop only, or both.
Does it handle two currencies?
Yes. Dual-currency tills with carrying-rate transfers and FX gain or loss are built in, because that is how our Zambian customers trade.
Customers using this
Multi-branch phone retail and repair on one platform
A Windows till at every counter, a head-office web app for the owners, and a repair-center module that follows each device from intake to hand-back. Sales in USD and Kwacha on the same bill.